This Privacy Policy may be changed, modified, supplemented, or updated at any time. While we will endeavor to notify you of any changes to our Privacy Policy through our websites or direct communications as may be authorized by you, we encourage you to periodically review this page for the latest information on our privacy practices.

NO SALE OF PERSONAL INFORMATION

We do not sell your Personal Information and have not sold your Personal Information to any third party. 

 

INFORMATION WE MAY COLLECT AND DISCLOSE ABOUT YOU

We may access, collect, process, store, use, share and be responsible for some or all of the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”):

 

Categories	Specific pieces of Personal Information that may be collected
A. Identifiers.	Any information relating to an identified or identifiable individual, such as their name, alias, postal address, email address, IP address, telephone number, online identifier, user ID, account name, Social Security Number, driver’s license number or other similar identifiers.
C. Protected classification characteristics	As defined under state or federal law, this category may include information about your age, race, color, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, pregnancy or childbirth or related medical conditions), veteran or military status.
D. Internet or similar network or application activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. With respect to our employees using company-issued computers and other devices, we may collect the contents of our employee’s emails or text messages.

 

This Personal Information is required to provide services to you.  If you do not provide Personal Information we ask for, it may delay or prevent us from providing services to you.

 

HOW YOUR PERSONAL INFORMATION IS COLLECTED

We collect the majority of your Personal Information directly from you through our Website and, under certain circumstances, via email or by telephone.  With respect to employees or job applicants, we may collect Personal Information from you in person as well as by telephone, text or email. 

For example, we collect Personal Information:  

• Directly from our customers, our employees or job applicants. When we provide services to individuals who wish to apply for Federal Supplemental Security Insurance (“SSI”) benefits and Social Security Disability Insurance (“SSDI”) benefits, our customers, or someone authorized by our customers, provide us with their medical and other records to support their applications.

• From representatives or family members of our customers.

• From health care providers (for example hospitals), who are interested in identifying a third-party source of financial responsibility for medical services already obtained by their patients.

• From county social services agencies or other community resources. For example, a county social services agency may refer a customer to us. 

• From visitors to our Websites. Our Websites may automatically collect information about your interaction with them and your preferences (i.e., cookies, etc.). 

• Directly from a third-party, including with your consent, as required and appropriate.

 

PURPOSES OF COLLECTION

We provide healthcare revenue recovery and healthcare benefits services to our customers and collect Personal Information in furtherance of these services to you. Information is collected for the following purposes: 

• To assist you with applications and hearings in connection with Federal Supplemental Security Insurance (“SSI”) benefits and Social Security Disability Insurance (“SSDI”) benefits;

• To identify third-party source of financial responsibility for medical services already obtained by our healthcare provider client’s patients;

• To fulfill or meet any other reason for which the information is provided;

• To provide you with information or services that you request from us;

• To provide you with email alerts, text message and other notices concerning our services or news that may be of interest to you;

• To host, store and otherwise process information needed for business continuity and disaster recovery.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, and to protect us, our employees, clients, and the public against theft, legal liability, fraud, or abuse;

• To improve Our Websites and present their contents to you;

• For testing, research, analysis and development of service offerings;

• As necessary or appropriate to protect the rights, property or safety of us, our clients or others, including system and network administration and security, infrastructure monitoring, identity and credential management, verification and authentication, and access control; monitoring and other controls needed to safeguard the security and integrity of transactions and/or recordation of information;

• To respond to law enforcement requests, subpoenas, including to law enforcement agencies and courts in the United States and as required by applicable law, court order, or governmental regulations;

• As described to you when collecting your Personal Information or as otherwise set forth in the CCPA; and

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

 

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

SHARING YOUR INFORMATION 

We may disclose or share some, or all, of the Personal Information we collect about you to third parties such as government agencies that process your application, health care providers who provide support documentation, technology providers who aid us in processing and protecting your Personal Information, and healthcare providers and government and nonprofit agencies that have referred you to us in order to help you to obtain other social services and for their own statistics. 

 

For example, we may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us, (b) protect and defend our rights or property or our customers or users, or (c) under exigent circumstances to protect the personal safety of our users, customers, or the general public.

 

When a user signs up for our services, we will share names, or other contact information that is necessary for the third party to provide services. We may aggregate data we acquire about our users.  If we aggregate such data and provide it to external parties, our users’ Personal Information will not be attached to or included in such aggregated data.  Also, in the event that all or a portion of our assets are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users, including Personal Information and user data in connection with such merger, acquisition, sale, or other change of control.